Refund Policy
At Shan’s Collections, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Items can be returned within 7 days of receiving your order.
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Products must be:
- Unused and in original condition.
- Returned with original packaging and tags attached.
- Accompanied by proof of purchase or order confirmation.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Earrings, perfumes and certain personal accessories
- Sale or clearance items
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the item received was faulty or incorrect.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.
Faulty or Incorrect Items
If you receive a faulty or wrong item, please contact us within 7 days of delivery with photos and your order number so we can resolve the issue quickly.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or sent incorrectly.
Return rules summary
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Returns accepted for 7 days
Returns accepted for 7 days -
Customer provides return shipping
Customer provides return shipping -
15% restocking fee
15% restocking fee - No final sale items
Contact Us
For all return and exchange enquiries, please contact:
Shan’s Collections
Email: shanscollections786@gmail.com
